This page describes the privacy policy that covers the use and protection of information submitted by visitors.

If you make a transaction or send an email that contains personal information, this information may be shared with other public agencies to help provide more effective and efficient services. For example, in resolving complaints that require feedback from other agencies.

No personal information will be collected when you browse this website, except for information submitted by you through email, ticketing systems, and related applications associated with Istana Budaya. The information collected is solely for promotional purposes and related to ticket purchasing transactions at Istana Budaya.

This website has links to other websites. This privacy policy applies to this website only. It should be noted that the websites contained in the links may have different privacy policies and visitors are advised to research and understand the privacy policies of each website visited.

If this privacy policy is amended, the amendment will be updated on this page. By frequently browsing this page, you will be updated with the information collected, how it is used and in certain circumstances, how the information is shared with other parties.

We understand that users may want to delete their accounts for various reasons. We are committed to respecting your privacy and providing you with the necessary tools to manage your account. Below is an overview of our account deletion policy:

Users have the option to delete their accounts at any time through the account settings page. Upon initiating the deletion process, users will be required to confirm their decision to delete their account.

Once the deletion request is confirmed, the account will be deactivated immediately, and the user will no longer have access to their account or associated data.

While most user data will be permanently deleted upon account deletion, certain information may be retained for a limited period as required by law or for legitimate business purposes. This may include transaction records, user-generated content, or data required for fraud prevention.

We will make reasonable efforts to anonymize or aggregate retained data to minimize the risk of identification.

Deleted accounts and associated data may continue to exist in our backup systems for a limited period. These backups are maintained for disaster recovery purposes and are regularly overwritten. We do not guarantee that deleted account data will be immediately removed from backup systems but will ensure that it is securely deleted in accordance with our retention policies. Legal and Regulatory Compliance:

We adhere to applicable laws and regulations regarding data protection and privacy. Users may request the deletion of their account and associated data in accordance with their rights under applicable data protection laws.

Our platform may integrate with third-party services or apps, and user data may be shared with these third parties. Users are responsible for managing their data on third-party services, and account deletion on our platform may not automatically delete data on third-party services.

If you have any questions or concerns about our account deletion policy, please contact our support team at info@istanabudaya.gov.my